Returns
Last updated 8 September 2026
You have 14 days from delivery to return a part. Message us first with your order number and a photo of the part, and we will give you a return address. Anything sent back without telling us first can sit unidentified in our yard for weeks.
What we accept back
- The part is in the same condition we sent it, with our marking intact
- It has not been fitted, drilled, cut, painted, opened or coded to a car
- It is packed at least as well as it arrived
Every part leaves here with a marking on it. It is how we know a returned piece is the one we sold. If the marking has been removed, we cannot take the part back.
Who pays
| Situation | Return shipping | Refund |
|---|---|---|
| We sent the wrong part | We pay | Full, including your original shipping |
| Part is not as described | We pay | Full |
| You ordered the wrong number | You pay | Part price only |
| Changed your mind | You pay | Part price only |
Customs charges, duties and clearance fees are not refundable by us, because we never received them.
Parts we cannot take back
- Anything coded, programmed or paired to a vehicle
- Engines, gearboxes and cuts once collected or delivered, unless they are not as described
- Parts damaged during fitting
- Clearance items sold as spares or repairs, which are marked as such on the listing
Refunds
Once the part is back with us and checked, refunds go out within 3 to 7 working days. Card payments return to the same card. Bank transfers go back to the account the money came from. Cash purchases are refunded in cash at the yard.
Damaged on arrival
Tell us within 48 hours with photos of the packaging and the part. We will deal with the carrier. Do not throw the box away until the claim is settled, they will ask for it.